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Terms Conditions That Govern Your cx00 Account

Before you fund your account or place a single wager, these terms set out exactly what we expect from you and what you can expect from us.

Account eligibility where local law permitsTouch 'n Go eWallet, Boost & GrabPay deposits coveredWithdrawal verification process explainedDispute and complaint pathway included

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ACCOUNT INTEGRITY

How We Protect You Within These Terms

These terms do not just limit what you can do — they also define our obligations to you. Here is how we apply them in practice across the four areas that matter most to your account.

Data Handling

We collect only the account and payment data needed to process your Touch 'n Go eWallet or Boost transactions and verify your identity. We do not sell your data to third parties.

Account Security

Your account is protected by password and, where enabled, OTP verification tied to your registered mobile number. Sharing login credentials is a breach of these terms.

Transaction Records

Every deposit — whether via GrabPay, FPX or Maybank2u — and every withdrawal is logged against your account. You can view your full transaction history in the account dashboard.

Requesting Changes

To update your registered payment method, request a data export or raise a formal dispute, contact support via live chat or email and quote your account reference number.

What These Terms Actually Cover

cx00 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms form a binding agreement between you and cx00 the moment you create an account. They apply to every action you take on the platform — depositing via Touch 'n Go eWallet, GrabPay or Boost, placing wagers on live casino tables or sportsbook markets, and

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requesting withdrawals back to your registered e-wallet. Access to the platform depends on your local law; if your jurisdiction does not permit online wagering, these terms do not extend eligibility to you. We may update these terms at any time. When we do, we'll show a
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version date at the foot of this page — continued use of your account after that date means you accept the revised version. Certain sections, particularly those covering payment processing and account verification, are shaped by how local payment rails like DuitNow and FPX operate alongside
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wallet providers. If anything here is unclear, our support team is the right first contact before you act. Players in Kuching and across Malaysia are subject to the same version of these terms; no regional carve-outs apply.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH US DIRECTLY

How to Contact Us About These Terms

Team online

Live Chat

Open the chat widget from any page on cx00. Our support team can walk you through a specific clause, account restriction or withdrawal query in real time.

Email Support

Send a written query to our support address for anything that needs a documented response — account verification disputes, payment discrepancies or formal term clarifications.

Account Help Centre

The Help Centre inside your account dashboard covers common terms questions, deposit and withdrawal rules, and the steps to raise a formal complaint if needed.

Common Questions About These Terms

If a clause in these terms raises a question for you, the answers below cover the situations we hear about most often. For anything not listed here, live chat is the fastest path to a direct answer.

Yes. Every transaction processed through your account — Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX — is governed by these terms. Payment method does not change your obligations or ours.

We can update the terms at any time, but we will always update the version date shown on this page. Continued use of your account after a revision means you have accepted the new version.

Raise the dispute through live chat or email within the window stated in the relevant clause. Provide your account reference and the transaction ID — our team reviews and responds in writing.

Account eligibility depends on local law. Where online wagering is not permitted under the laws that apply to you, these terms do not extend access to you and your account may be restricted.

We retain account and transaction records for as long as required by applicable regulations and our own fraud-prevention obligations. You can request a summary of stored data via email support.

You must provide accurate identity details when prompted and keep your registered payment method — such as your Boost or GrabPay account — matching the name on your cx00 account.

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