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How cx00 Handles Your Personal Information

Your privacy matters at every step — from the moment you open your account to every deposit you make through Touch 'n Go eWallet, Boost, or GrabPay.

Account data protectionLocal e-wallet transaction privacyYour right to access and correct dataClear data retention termsContact path for data requests
cx00 How cx00 Handles Your Personal Information
DATA REQUEST CHANNELS

How to Reach Us About Your Privacy

If you want to access the data we hold on your account, request a correction, or ask us to delete specific records, our support team handles these requests directly. You do not need a lawyer or a formal letter — just reach out through any of the channels below and we will confirm receipt within one business day.

Team online

Live Chat

Start a live chat session from inside your cx00 account. Our team can confirm what data we hold and walk you through the correction or deletion request process.

Email Support

Send your data request to our support email. Include your registered account name and the specific data you want to access, change, or remove for a faster response.

Account Settings

Some data — like your linked e-wallet number or contact details — can be updated directly in your account settings without needing to contact support at all.

HOW WE PROTECT YOUR DATA

Our Data Handling Practices in Detail

We apply multiple layers of protection to your account data — from how it is stored to how long we keep it. Every data handling decision is made with your account security and applicable local law in mind. The four areas below cover what you should expect from us at each stage of your account lifecycle.

Account Security

Your account is protected by password hashing and OTP verification on login. We do not store your raw password. Suspicious login attempts trigger an automatic security flag on your account.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your deposit method — for example, if you last paid via Boost. No tracking cookies are shared with advertisers.

Data Retention

Account records are kept for as long as your account is active and for the minimum period required by applicable law after closure. Once that period ends, your data is deleted from our systems.

Your Rights

You have the right to access, correct, and request deletion of your personal data where local law permits. Submit your request via live chat or email and we will respond within one business day.

Common Questions About Your Data on cx00

These are the questions we hear most often about how your personal data is handled. If your question is not covered here, our live chat team can give you a direct answer tied to your specific account situation.

We collect your name, email, phone number and the payment method you register — such as Touch 'n Go eWallet or GrabPay. We also log device and session data to keep your account secure.

We store the wallet identifier you link for deposit and withdrawal purposes. It is held in encrypted form and is only accessed to process your transactions or verify your account.

Yes. Send a request through live chat or support email with your registered account name. We will compile and share your data within a reasonable timeframe, subject to applicable local law.

We retain your records for the minimum period required by applicable law after account closure. Once that period expires, your data is permanently deleted from our systems.

We do not sell your data. We share only what payment processors like DuitNow or FPX need to complete your transaction. Those processors handle shared data under their own published security standards.

Reach us via live chat or support email. Some details — like your linked e-wallet number — can be updated directly in account settings. For full deletion, a support request is required.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.