What Our Legal Terms Actually Cover
cx00 operates under a jurisdiction-dependent access model, meaning your eligibility to hold an account and transact is subject to the laws applicable in your region of Malaysia. Nothing in these terms overrides local legislation — if access is restricted where you are, those restrictions apply. When
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you deposit via Touch 'n Go eWallet, Boost, or GrabPay, that transaction is subject to both our account terms and the payment provider's own user agreement. We do not assume liability for delays or blocks imposed by the payment rail itself. Your account data — including
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transaction history and wallet linkages — is retained in line with our data retention schedule, which you can request in writing through our support channel. Account disputes follow a structured escalation path: raise the issue via live chat first, and if unresolved, submit a formal written
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complaint to our team within 14 calendar days of the disputed event. We reserve the right to update these terms when regulatory or operational requirements change; active account holders receive notice before material changes take effect. Accessing the platform after a published update constitutes acceptance of
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the revised terms. Where any clause conflicts with mandatory local law, local law prevails.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.